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OECD Public Governance Reviews
Together for Better Public Services: Partnering with Citizens and Civil Society
OECD Publishing , Publication date:  14 Sep 2011
Pages: 120 , Language: English
Version: Print (Paperback) + PDF
ISBN: 9789264118812 , OECD Code: 422011131P1
Price:   €25 | $35 | £22 | ¥3200 | MXN450 , Standard shipping included!
Availability: Available (Print on Demand)
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Other languages:  French (Available (Print on Demand))
Other Versions:  E-book - PDF Format

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Description

This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes. These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints.  Although co production and citizens’ involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction. This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success.  

“Co-production is attracting increasing interest among scholars and practitioners alike. This report, which offers a comprehensive survey of existing practice across OECD countries, is a valuable contribution to our understanding of the state of play internationally.”

-Professor John Alford, Australia and New Zealand School of Government, (author, Engaging Public Sector Clients: From Service-Delivery to Co-Production, Palgrave Macmillan, 2009)


Table of contents:

Executive summary
-Notes
Chapter 1. Transforming public service delivery
-Rationale for the study
-Study objectives and content
-Methodology
-Bibliography
Chapter 2 New forms of partnership with citizens for public service delivery
-Origin of terms and definitions
-The case for co-production
-Actors
-Stages
-Nature and degree of change
-Type and extent of input
-Notes
-Bibliography
Chapter 3 Overview and analysis of country practices on co-production of key public services
-Mapping approaches to co-production in participating countries: An overview
-Links to the OECD co-production typology
-Conclusions
-Notes
-Bibliography
Chapter 4 Success factors and challenges in partnering with citizens for public service delivery
-
Overview
-Factors enhancing co-production
-Barriers and risks
-Addressing cost and financial impact
-Bibliography

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