This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to enable ubiquitous governments, sustain public sector innovation and transform public service delivery. The content of this report paves the way for the Report on Agile Government to be released by OECD in the Fall of 2011. The report is a joint-product of the collaboration of OECD with the International Telecommunication Union (ITU) and the United Nations Department of Economic and Social Affairs.

Executive summary
Chapter 1. Towards the next generation of public services
-From e-government to m-government
-Growth of mobile technologies
-Underlying concepts and motivational factors
-Policy formulation and priority setting
-Bibliography
Chapter 2. Benefits and outcomes of m-government
-Expanding governments’ capacity
-Transformational stages of e-government
-G2C applications and services
-G2G applications and services
-G2B applications and services
-G2E applications and services
-M-Government – Benefits for governments
-M-Government – Benefits for citizens
-M-Government – Benefits for businesses and economic growth
-Bibliography
Chapter 3. Understanding m-government adoption
-The inherent value of m-government
-Adoption factors
-Mobile value chain
-Key players and stakeholders across the value chain
-Stakeholders’ partnerships and collaboration
-Bibliography
Chapter 4. Prerequisites for agility and ubiquity
-Evolving public service delivery
-Deployment and feasibility
-Changes in user acceptance and cultural adaption
-Key barriers and challenges
-Bibliography
Chapter 5. Technology options for mobile solutions
-Introduction
-Voice channel
-Signalling channel
-Data channel: Mobile messaging categories
-Back-end information systems and enterprise architecture
-Technical issues
-Security and identity management
-Broadband connectivity
-Integration
-Interoperability
-Accessibility
-Location-based services
-Social networking
-Open source
-Next trends on the mobile market
-Bibliography
Chapter 6. M-Vision and a call for action
-Reaching the critical mass
-Examples of m-government application in policy areas
-Planning ahead
-A checklist for the future
-Bibliography
Annex A. M-Government projects compendium