This report analyses e-government implementation in Egypt and presents a series of recommendations for action.
Table of contents:
Assessment and proposals for action Chapter 1. Introduction -The Arab Spring and the new role of ICTs -Structure of the report -References Chapter 2. The e-government context in Egypt -The institutional structure in Egypt -The history of e-government in Egypt -Key drivers for e-government -E-government approaches -References Chapter 3. Challenges to e-government -Organisational challenges -Budgetary challenges -Infrastructural challenges -Regulatory challenges -Digital divide -References Chapter 4. E-government leadership in Egypt -E-government leadership at the political level -E-government co-ordination and collaboration -CIOs as e-government co-ordinators -References Chapter 5. Implementation of e-government -ICT skills in the public sector -Procurement, public-private partnerships and outsourcing -Awareness and marketing -Monitoring and evaluation -References Chapter 6. E-government service delivery architecture -Service delivery architecture -Common business processes -Service delivery channels -Information sharing and data exchange -References Chapter 7. Outputs and outcomes of e-government -Service maturity -ICTs for effective policies -Public sector efficiency -Up-take of online services -References Chapter 8. New ways forward: Using ICTs for openness -ICTs for open and inclusive policy making and service delivery -Transparency for accountability and integrity -New technologies to support the elections processes -References Annex A. OECD E-government Survey results Annex B. Methodology -Independence, neutrality and verification of inputs -Definition of the analytical framework -Inputs Bibliography