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OECD e-Government Studies
OECD e-Government Studies: Netherlands 2007
OECD. Published by : OECD Publishing , Publication date:  18 Jun 2007
Pages: 272 , Language: English
Version: Print (Paperback) + PDF
ISBN: 9789264030282 , OECD Code: 422007071P1
Price:   €40 | $56 | £36 | ¥5200 | MXN720 , Standard shipping included!
Availability: Available (Print on Demand)
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Other Versions:  E-book - PDF Format

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Rather than pursuing e-government as an end in itself, the Netherlands is seeking to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of administrative burden reduction, which is a major political priority and an important justification for e-government development. This volume examines questions such as whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations. Further, how can the public sector build partnerships across levels of government to deliver ICT-enabled end-to-end services that simplify the relationship with citizens and businesses? This report is in English only. However, a French translation of the Assessment and Proposals for Action has been included in this volume.


Table of contents:

Assessments and Proposals for Action
Chapter 1. Introduction
-Country Profile
-Drivers for E-Government
Chapter 2. Challenges to E-Government
-Legislative and Regulatory
-Digital Divide
-Competencies and Skills
Chapter 3. E-Government Leadership
Chapter 4. Implementation of E-Government
-Management of E-Government Implementation
-Organisational Structures
-Skills and Competencies in the Public Sector
-Implementation Capacity
Chapter 5. Collaboration Frameworks
-Common Business Processes
-Data Standards
-Enterprise Architecture
-Multi-Channel Strategies
Chapter 6. Outputs and Outcomes
-User-Focused E-Government Services
-Government-to-Citizen E-Services
-Government-to-Business E-Services
-Government-to-Government E-Services
E-Government and E-Democracy
Annex A. Assessments and Proposals for Action
Annex B. Netherlands E-Government Indicators
Annex C. Netherlands Political and Administrative System
Annex D. Major E-Government-Related Institutions
Annex E. E-Government Building Blocks
Annex F. E-Government Strategies, Decisions, and Acts
Annex G. Major Sectoral E-Government Initiatives
Annex H. Methodology
Annex I. Glossary
Annex J. Bibliography
Annex K. The OECD Survey - Additional Results
Case Study 1. Administrative Burden Reduction
Case Study 2. Monitoring and Evaluation
Case Study 3. E-Health
Case Study 4. The Dutch E-Citizen Charter
Case Study 5. Ib-Groep - The Dutch Education Grant Administration Agency
Case Study 6. E-Government and E-Democracy
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