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Availability: Available
Publication date: 20 Nov 2008
Language: English
Pages: 250
Tables: 20
Charts: 36
ISBN: 9789264047860
OECD Code: 422008101P1
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Table of contents
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Belgian citizens want the look and feel of a single public sector entity and the provision of integrated e-government services customised to their needs rather than to have to understand the complex division of governmental responsibilities. Belgium already has internationally recognised examples to show: most importantly the transformation of the social sector administration through e-governance tools, and more recently the link of e-government services to administrative-burden reduction. Future transformation will be enabled by the common electronic identity card (eID) that has been adopted by all governments. This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
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Other Versions:
E-book - PDF Format
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Table of contents:
Assessments and Proposals for Action
Chapter 1. Introduction
Chapter 2. Challenges to E-Government
Chapter 3. E-Government Leadership
Chapter 4. Implementation of E-Government
Chapter 5. Collaboration Frameworks
Chapter 6. Outputs and Outcomes
Case Study 1. National Digital Inclusion Framework in Belgium
Cast Study 2. The Crossroads Bank for Social Security
Case Study 3. Administrative Burden Reduction in the Governments of Belgium
Case Study 4. Electronic Identity Card
Annex A. Belgium E-Government Indicators
Annex B. Belgium's Political and Administrative System
Annex C. Methodology
Annex D. Glossary
Selected Bibliography
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