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OECD e-Government Studies
e-Government for Better Government
OECD. Published by : OECD Publishing , Publication date:  24 Nov 2005
Pages: 206 , Language: English
Version: Print (Paperback) + PDF
ISBN: 9789264018334 , OECD Code: 422005051P1
Price:   €35 | $49 | £31 | ¥4500 | MXN630 , Standard shipping included!
Availability: Available (Print on Demand)
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Other languages:  Spanish (Distributed by another publisher)
Other Versions:  E-book - PDF Format

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Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable.  This book looks at new thinking and practice in OECD countries in five different areas:  

  • Making electronic services more responsive to the needs of citizens and businesses;
  • Improving the links between traditional and electronic services;
  • Identifying common processes in government to achieve economies of scale, reduce duplication, and provide seamless services;
  • Measuring and demonstrating the costs and benefits of ICT investments;
  • Bringing a whole-of-government perspective to e-government initiatives.


Table of contents:

Chapter 1. User-Focused E-Government
Chapter 2. Multi-Channel Service Delivery
Chapter 3. Approaches to Common Business Processes
Chapter 4. The Business Case for E-Government
Chapter 5. E-Government Coordination
Chapter 6. Conclusion
Annex: E-Government Statistics
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