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Knowledge management
Measuring Knowledge Management in the Business Sector
First Steps
OECD, Statistics Canada. Published by : OECD Publishing , Publication date:  13 Jan 2004
Pages: 224 , Language: English
Version: Print (Paperback) + PDF
ISBN: 9789264100268 , OECD Code: 962003021P1
Price:   €48 | $67 | £43 | ¥6200 | MXN860 , Standard shipping included!
Availability: Available (Print on Demand)
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Other languages:  French (Out of print)
Other Versions:  E-book - PDF Format
Multilingual summaries:  Spanish

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Imprint:  Centre for Educational Research and Innovation Tables: 41  Charts: 27 


Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits.

This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.


Table of contents:
Chapter 1. Cover and table of contents
Chapter 2. Measurement of Knowledge Management Practices
Chapter 3. Managing Knowledge in Practice
Chapter 4. Are we Managing our Knowledge? The Canadian Experience
Chapter 5. The Management of Knowledge in German Industry
Chapter 6. The Promotion and Implementation of Knowledge Management – A Danish Contribution
Chapter 7. Knowledge Management, Innovation and Productivity: A Firm Level Exploration Based on French Manufacturing CIS3 Data
Chapter 8. Knowledge Management: Size Matters
Chapter 9. A Word to the Wise –Advice for Conducting the OECD Knowledge Management Survey
Chapter 10. Knowledge Management Practices Questionnaire
Chapter 11. Conclusion
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